MAKE . IT . SIMPLE
We understand that you may change your mind! Karup Design offers a 30-day guarantee. There is no return fee but you must take care of shipping. Please be sure to keep all packaging, including boxes, for 30 days.
We accept returns on Frames and accessories within 30 days from the reception date if the frame or accessories are in new condition with original packaging.
For Mattresses however, for obvious hygienic reasons we accept returns within 30 days from the reception date only if the mattress is in its original, unopened packaging.
As soon as you have made the decision to return your product, please contact us at email@example.com. We will provide you with a Return Authorization (RA). You will then be responsible for packaging the product and shipping it back to us.
Refunds are processed within 14 days after we received the product back.
For Special Orders – products that have been produced on-demand especially for you, like a mattress of a special non-standard color for example – sales are final and products are unfortunately not returnable. Don’t worry, Special Orders are indicated as such on top of the Product page, you cannot miss it.